We recently received notice from STRIPE.com that their Credit Card Fee structure is changing. Dive Scheduler has no control over these fees. If you are one of the Dive Companies that is using stripe the changes will be effective immediately. These fees are still competitive with other credit card merchants.
We’re reaching out to let you know that we’re making some updates to Stripe’s pricing for new users. Over the past few years, we’ve learned a lot about the businesses built on Stripe and this has helped us refine our pricing.
To that end, starting September 14, 2017 we’re changing how we handle some of our fees for new Stripe users. Users that signed up prior to September 14, 2017 are unaffected and their fees will remain the same. Since your business utilizes Stripe Connect with Standard accounts, we recommend that you update your team members and website to reflect these changes for new users:
- Refunds: We will no longer return Stripe fees when refunding a customer. We currently return all of the Stripe fees from the original charge when a business refunds a customer. Unfortunately, we still incur costs from the various payment partners we work with when a charge is refunded. Until now, we’ve absorbed these fees; moving forward, we’ve decided to adjust how refund fees are handled.
- International transactions: For US users, all non-US card transactions will now be charged an additional 1% fee. At the same time, we’re lowering our fee for currency conversion in the US from 2% to 1%. This fee applies only if the charge currency differs from the payout currency. For Canadian users, the currency conversion fee will remain unchanged but all non-Canadian card transactions will now be charged an additional 0.6% fee. Other countries are not affected.
All other pricing remains unchanged. Again, the changes above will only be applied to new Stripe users who signed up on or after September 14, 2017. If you have any questions, just let us know.
The Stripe team